Your privacy matters to us. This Privacy Policy explains what personal data maxbook55 collects from members across Malaysia, how it is used, how we keep it secure, and what rights you have over your own information.
These six principles guide every decision we make about how your personal data is collected, stored, and used on the maxbook55 platform.
We collect only the personal data necessary for the specific, legitimate purposes described in this Policy. We do not collect data speculatively or for purposes that have not been clearly disclosed to you.
Your data is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to personal data within maxbook55 is restricted on a strict need-to-know basis with full audit logging.
We do not sell your personal data. We share it only with verified service providers who require it to deliver specific platform functions, and only under strict contractual data protection obligations.
You have the right to access, correct, and request deletion of your personal data at any time. We respond to all verified data requests within 30 days and provide clear channels to exercise your rights.
We do not keep your data for longer than necessary. Retention periods are defined based on the type of data and applicable legal, regulatory, and business requirements â and are clearly set out in this Policy.
This Policy is written to be understood, not to obscure. We tell you precisely what data we collect, why we collect it, who we share it with, and how long we keep it â in plain, professional English.
This Privacy Policy ("Policy") is published by maxbook55 ("Company", "We", "Us", "Our"), the operator of the online gaming and sports betting platform accessible at maxbook55.cam. This Policy describes how maxbook55 collects, processes, stores, and protects the personal data of individuals ("Users", "Members", "You") who access or use the Platform.
This Policy applies to all personal data processed in connection with your use of maxbook55.cam and any associated mobile-optimised interfaces, regardless of the device you use to access them. It applies to all Members located in Malaysia â including but not limited to residents of Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and Bangsar â as well as any other jurisdiction where our Platform is legally accessible.
By registering an account with maxbook55 or continuing to use the Platform after this Policy has been published, you acknowledge that you have read, understood, and consent to the practices described herein. This Policy should be read alongside our Terms and Conditions, which are incorporated by reference.
đĄ Summary: maxbook55 collects personal data to operate its platform, verify identities, process transactions, and provide customer support. We do not sell your data. You have clear rights over your information and can contact us at any time to exercise them.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
maxbook55 collects personal data in several categories depending on your level of interaction with the Platform. The following table summarises the categories of data we may collect and the primary reason for each.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality | Account registration, KYC, age verification |
| Contact Data | Email address, phone number, residential address | Account communications, support, verification |
| KYC Documents | MyKad / passport copy, proof of address, selfie | Identity verification, fraud prevention, AML compliance |
| Financial Data | Bank account details, e-wallet IDs, transaction history | Payment processing, withdrawal verification |
| Technical Data | IP address, device type, browser, operating system | Security, fraud detection, platform optimisation |
| Usage Data | Pages visited, games played, bets placed, session duration | Platform improvement, responsible gambling monitoring |
| Communications Data | Live chat transcripts, email correspondence, support tickets | Customer support, quality assurance, dispute resolution |
| Marketing Preferences | Communication opt-ins, promotion history, preferred channels | Personalised offers, direct marketing (where consented) |
maxbook55 collects personal data through the following channels and interactions:
4.1 Direct Collection
Data you provide directly to us, including during account registration, the KYC verification process, deposit and withdrawal requests, contact form submissions, live chat conversations, email communications, and when updating your account profile or preferences.
4.2 Automated Collection
Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, log files, session replay tools, and similar technologies. This includes information about your device, browser, IP address, and interaction with Platform content.
4.3 Third-Party Sources
We may receive supplementary personal data about you from the following third-party sources, where permitted by applicable law:
maxbook55 processes your personal data for the following specific purposes:
maxbook55 processes your personal data on the following legal grounds:
âšī¸ Note on Withdrawal of Consent: Where processing is based on your consent, you may withdraw it at any time by contacting our support team or updating your communication preferences in your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
maxbook55 does not sell, rent, or trade your personal data to third parties for their independent marketing purposes under any circumstances. We share personal data only where necessary to operate the Platform and fulfil our legal obligations, under the following categories of recipient:
7.1 Service Providers (Data Processors)
We engage third-party organisations to perform specific Platform functions on our behalf. These parties act as Data Processors under contractual data processing agreements and are not permitted to use your personal data for any purpose other than the service they provide to maxbook55. These include:
7.2 Regulatory & Legal Disclosure
We may disclose personal data to competent authorities, regulatory bodies, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of maxbook55, its Members, or the public.
7.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets involving maxbook55, personal data held by the Platform may be transferred to the relevant successor entity, subject to the same or equivalent privacy protections as described in this Policy.
maxbook55 uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session continuity, and gather analytics data. The following categories of cookies are used:
You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect Platform functionality. Detailed cookie information, including names, durations, and providers, is available on request from our support team.
maxbook55 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal, regulatory, and business requirements. The following retention periods apply as a general guide:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal, regulatory, and AML compliance |
| KYC Documents | Duration of account + 5 years after closure | Regulatory requirements under AML/CTF obligations |
| Transaction Records | 7 years from transaction date | Financial regulatory compliance |
| Betting & Gaming Records | 5 years from date of activity | Licensing requirements, dispute resolution |
| Customer Support Communications | 3 years from last interaction | Quality assurance, dispute resolution |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing |
| Technical / Log Data | 12 months | Security monitoring and fraud detection |
At the end of each applicable retention period, personal data is either securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
maxbook55 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:
â ī¸ Your Responsibility: While we take all reasonable steps to protect your data on our end, you are responsible for keeping your account credentials confidential. Use a strong, unique password for your maxbook55 Account and enable two-factor authentication (2FA) from your security settings.
Subject to applicable law, you have the following rights in relation to your personal data held by maxbook55. To exercise any of these rights, contact our support team as described in Section 16.
Request a copy of the personal data we hold about you, along with information about how it is being processed.
Request correction of inaccurate or incomplete personal data held in your account or our records.
Request deletion of your personal data where it is no longer necessary for the purposes collected, subject to legal retention obligations.
Request that we limit the processing of your data in certain circumstances, such as while a rectification request is being reviewed.
Request a machine-readable copy of personal data you have provided to us, where technically feasible and applicable.
Object to processing based on legitimate interests or direct marketing at any time. Marketing opt-outs take effect immediately.
We aim to respond to all verified data subject requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, with notification provided. We reserve the right to verify your identity before processing any data subject request.
maxbook55 is strictly an adult platform. Our services are only available to individuals who are at least 21 years of age. We do not knowingly collect personal data from individuals under 21. If you are a parent or guardian and believe that a minor has created an account on maxbook55, please contact us immediately at the address in Section 16.
Upon receipt of credible notification that personal data relating to an individual under 21 has been collected, maxbook55 will take immediate steps to verify the claim, suspend the account pending investigation, and permanently close the account if the claim is substantiated. Any associated funds may be returned to the payment source or dealt with as required by applicable law.
maxbook55 may send you promotional communications about bonuses, new games, sports betting markets, Liga Super Malaysia odds, EPL promotions, and VIP programme updates â but only where you have given explicit consent to receive such communications during registration or through your account marketing preferences.
You may opt out of marketing communications at any time by updating your preferences in your account settings or by contacting our support team. Please allow up to 5 business days for opt-out requests to be fully processed across all communication channels (email, SMS, and in-platform notifications).
Please note that opting out of marketing communications does not affect the receipt of essential transactional messages relating to your account, such as deposit confirmations, withdrawal notifications, security alerts, and KYC requests. These are necessary for the operation of your account and cannot be disabled.
The maxbook55 Platform may contain references to or display content from third-party game providers and data feed services. These third parties operate their own privacy policies, which are independent of and separate from this Policy. maxbook55 does not accept responsibility for the privacy practices of any third party.
We recommend that you review the privacy policy of any third-party service you interact with. If you have concerns about how a specific game provider or data service handles your personal data, please contact us and we will do our best to provide relevant information.
maxbook55 reserves the right to update this Privacy Policy at any time. The most current version will always be published at maxbook55.cam/privacy-policy with the effective date indicated at the top of the page. We will provide reasonable advance notice of material changes via email or Platform notification.
Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acknowledgment and acceptance of the revised terms. If you do not agree with the changes, you may close your account by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by maxbook55, please contact our Data Protection team through the following channels:
This Privacy Policy was last reviewed and updated on 1 January 2026. All prior versions of this Policy are superseded by this document.
We take privacy seriously because our members trust us with real money and real personal information. If you have a question about your data, our team is available 24/7 â or explore our platform with confidence.
đ For players aged 21 and above only. Gambling involves financial risk â please play responsibly.